Last updated: May 22, 2026
This Refund Policy explains the conditions under which IPTV Suppliers (https://iptvsuppliers.net) may issue a refund for services purchased through our website.
1. General Principle
Because our services are digital and activated immediately after payment confirmation, all sales are generally considered final. However, we are committed to fair treatment of our customers and review every refund request on a case-by-case basis.
2. Eligibility for a Refund
A refund may be considered if all of the following conditions are met:
- The service was not delivered within the agreed-upon time frame.
- The service is defective and our support team is unable to resolve the issue after reasonable attempts.
- The refund request is submitted within 24 hours of the original purchase.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after the service has been delivered or activated.
- Issues caused by the customer’s internet connection, device, or third-party software.
- Failure to follow setup instructions provided by our support team.
- Violation of our Terms of Service.
- Requests submitted after the eligibility window has passed.
4. How to Request a Refund
To request a refund, send an email to support@iptvsuppliers.net including:
- The email address used for the original purchase.
- The date of purchase and the service purchased.
- A clear description of the issue and any troubleshooting steps already attempted.
Email is the only channel through which refund requests can be submitted.
5. Processing Time
Approved refunds are processed within a reasonable time frame after approval. The exact timing depends on the original payment method and may be subject to delays beyond our control.
6. Refund Method
Refunds will be issued using the same method that was used for the original payment, unless agreed otherwise in writing by email.
7. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Updates will be posted on this page with a revised “Last updated” date.
8. Contact
If you have any questions about this Refund Policy, please contact us by email at support@iptvsuppliers.net. Email is our only official channel.